My partner and I visited Jamie's on the night of Friday 10th August 2010. The restaurant was reasonably busy but not overly crowded. We were seated upstairs and the ambiance of the restaurant was very relaxed and very enticing.

Now I like to start off with something nice so I'll start by saying that the service in the restaurant was excellent: The young guy who served us was polite and attentive (but not overly attentive). However, the food we received was possibly some of the worse food I've ever had in a restaurant. Presentation wise the starters were slapped on a plate with no thought for how it looked; the crostinis i had were over seasoned and a little too crunchy (as if they had been prepared too far in advance and had dried out slightly). The main course did not lift my already depleted spirit as it too was over seasoned, over cooked and tasted of a supermarkets value range ingredients.

Of course there is nothing wrong with value range food if you are buying it for use at home but when paying premium prices it is not what is expected. Whilst at the restaurant we noticed several other tables complaining about the standard of the food they had received.

If you want quality service and quality food at a reasonable price this is not the place to visit. Avoid at all costs until such time as something is done about the standard of foods.

When you complain about the standards you get shrugged shoulders; I am still waiting for a reply to the email I sent following my visit.

as a family of six, we visited Jamie's last night and have to say how disappointed we were with the food. four of the meals had so much chilli and spice in them, that we could not taste any of the food, which was extremely disappointing as it was the prawns, mushroom ravioli and scallops that we should have been able to taste. and one of the meals was served only warm, and was then cold before finishing it. when we received the bill we were also rather surprised that a service charge had been added to our bill of 10%, because we were a group of six people! i have no idea why and no one told us about this until we were given the bill, needless to say we complained about the extra charge, and they then deducted it.

We went to Jamies Italian for the first time tonight as a small family. It was the worst experience we have ever had! The food was awful (salty, preprepared and burnt), the price was ridiculous for what we got, the place was hot and noisy (noisy we can live with being a family). We were charged the wrong amount for the food as well and when we queried it were made to feel awful. We will never be back and will never recommend Jamies Italian to anyone. We go to a place that people say makes its food from a packet - well the experience there is 1 million times better than we had tonight. I feel sorry for Jamie having put his name to this!

Visited this restaurant last week and although the food was reasonable the service was terrible. Nobody explained the specials (in-fact had to call waitress over to take order). It's because of the bad service that we won't be returning and also the coffee was more Greggs than Italian!

I went for lunch at Jamie's Cardiff last week with my husband after several positive reviews from friends. We went in for lunch and were greeted immediately by the lovely smiley host (how many restaurants in Cardiff have a permanent host on the door? Amazing) We were sat upstairs straight away and mentioned we would prefer a seat closer to the side so we could look down on the restaurant, not a problem. We were never made to feel we were being difficult and moving wasn't a problem. The waitress came over instantly (a young lady with bright pink hair I'd like to add, she did mention her name but I am afraid I have forgotten it)and put some water with lemon on the table which I thought was a nice touch and made us feel instantly relaxed and understood we were being looked after. I could go on and on about how wonderful the food was but in this instance I would like to concentrate on how utterly fantastic the service was! Efficient, friendly and Outstanding knowledge. I was particularly interested in the olives which she described came from Puglia where the winds allow for perfect organic growing, she even told me where I could buy them outside the restaurant. I can honestly say I have never been so impressed with a waitress. She even brought over a replacement espresso after noticing the first was slightly too watery. I would like to commend Jamie's Oliver Italian highly on all the staff. My only criticism would be there is no available email address to write directly to the manager.

My family and a group of friends visited Cardiff this week (12/7/2010) to attend a graduation ceremony combined with a visit to Jamies Italian for lunch. First impressions - noisy, draughty (we had to sit near the entrance) and difficult to find something that was appealing on the menu. We did think about going somewhere else but with time against us we decided to stay. What a big mistake, my food tasted the way it looked - disgusting as did daughter's cheeseburger and chips - tasteless. I would like to point out that we have lived overseas for many years, including third world countries, and have of course tried all sorts of different foods. Sadly I would go as far to say that the food we ate at Jamies was arguably the worst meal that we have ever experienced. To sum up, overpriced rubbish!

AN excellent evening, great food, pleasant surroundings and great value!

Stop all this. I think that most of you people commenting know nothing about food or are simply going to the wrong restaurant. I spent a fantastic Saturday afternoon in Jamie's Italian Cardiff, the service was excellent, I was not rushed in any way (you must eat too quick) and the food was exactly what I expected. One of the most amazing comments I have seen is someone complaining that their children didn't like the food because perhaps the burger was too fussy! Listen, take your kids to Burger King or Mcdonalds. Even more bizarre is the man who says his thinly sliced beef was bland! Does he not know what Carpaccio is? Its thinly sliced raw beef, next time go to a Harvester and have a well done steak and put ketchup on it. Someone has also said that they have been four times and each time it gets worse! Why keep going back? It doesn't agree with you, go somewhere else. I also like the comment about the surroundings being very basic! There is a man stood in the dining area constantly making fresh pasta (is this a common sight in restaurants hmm) there are all manner of meats hanging behind the bar where they are being freshly prepared for platters and there is a constant buzz, they even have long mirrors at head height so that when you are the person who ends up sitting with your back to everything, you can still see everything, pure genius Basically I would warn anyone reading the nonsense on this page to ignore it, these people live to complain, I bet they are all the type of people who demand to change rooms as soon as they check into a hotel. The food was excellent, its rare that we have three courses but were compelled to by the choice on the menu, my son who is seven had a pasta dish which he wolfed down, anyone with seven year olds knows that this is a great sign. I had to write this because i'm sick of people in this country running everything thats great down to the ground, its why Britain never wins a World Cup.